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Product Analyst

Please note that this is a contract position. 

Your mandate will be to make our products better understood by our customers. You’ll become an expert on how the platform works, how it supports our customers’ workflows and user interfaces, and then ensure our customers (financial institutions and third parties) have the information they need to offer their own customers great experiences using our platform. That is a tall order, so you’ll have to leverage a lot of existing assets and knowledge within the team, and work with other team members who can support the publishing of content in various ways. This will require the ability to distill information into core concepts supported by well-organized details. You’ll need to figure out how to present content on the web, and this may involve diagrams, screencasts, demo videos, FAQ lists, chatbots, and even traditional documents.

You're great at... 

  • Becoming an expert in how our customers use our platform products.
  • Writing clearly and simply.
  • Updating existing documents and web content.
  • Proposing and implementing better ways to support our customers as they leverage our platform to implement new features and products.
  • Providing feedback to the team on ways to better serve our customers.

Who are you? 

  • You have a university or college degree in a business or technical field.
  • You have experience in product management, technical writing, web development, and/or product development.
  • It’s an asset if you have payments industry experience.
  • You are familiar with user experience design, customer journey mapping, requirements capture, and APIs.
  • You are skilled with tools such as screen capture, screencasting, diagramming, web content management (e.g. WordPress, confluence), and issue tracking (e.g. Jira).
  • You’re self-motivated and goal-oriented.
  • You have excellent interpersonal and organizational skills.
  • You have an excellent ability to organize information and present it clearly.
  • You have the ability to write clear, concise documentation.
  • You are creative and don’t shy away from new approaches/ways of doing things.

How we work

We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with: 

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal. 

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you.

About Interac 

Interac is Canada’s leading payments brand and is chosen an average of 17 million times daily to pay and exchange money. Together, Interac Association and Acxsys Corporation operate an economical, world-class debit payments system with broad-based acceptance, 24/7/365 reliability, security, and efficiency.

For more than 30 years, Interac has facilitated secure financial transactions through the development of innovative and convenient digital debit and money transfer solutions. Interac products and services securely connect people to their money through Interac Cash, Interac Debit, Interac Flash, Interac Online, Interac e-Transfer and Interac e-Transfer bulk disbursement for commercial payments.

Interac is a leader in the prevention and detection of fraud with one of the lowest rates of fraud globally.

Visit and follow us @interac for more information.

Interac believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here.

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